Refund Policy

Last updated 3/09/2025

Thank you for your purchase and we hope you are happy with our product. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@nevisbrands.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Attn: Returns
RMA #
Nevis Brands Inc
1900 Airport Way S, Suite 201
Seattle, WA 98134

REFUNDS

After receiving your return and inspecting the condition of
your item, we will process your return or exchange. Please allow at least five
(5) days from the receipt of your item to process your return or exchange. We
will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at sales@nevisbrands.com. A customer service representative will reach out to better understand the situation and develop a solution to your concern.